Measuring the ROIs of Intranets: Mission Possible?

12 december 2002, 08:59

There is a lot of hype surrounding ROI (return on investment). Everyone and their ASP are trumpeting the benefits of intranet applications and portals. Truth be told, measuring the ROI of an intranet appears to be more art than science. Few organizations are actually measuring an intranet?s benefit in terms of dollars and cents.

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Marco Derksen
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