[CX & Marketing leaders] European Predictions: Uncover the 2021 trends #adv

3 december 2020, 09:52

2020 has certainly been a challenging year. But with volatility comes opportunity. CX and Marketing leaders will need to be adaptive, creative, and resilient to succeed.

We already know that in 2021, spend on loyalty and retention marketing will increase by 30%. In this complimentary guide, learn more about this specific trend and uncover the other ones for CX and Marketing leaders.

Download the complimentary guide to find out more.

Forrester Research

Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public. Its independence sets them apart from companies who perform market-research that is funded by the given client. Forrester Research has five research centers in the US: Cambridge, Massachusetts; New York, New York; San Francisco, California; Washington, D.C.; and Dallas, Texas.


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