Deze redenen zijn:
- Inconvenient: It is harder to navigate, type, and search for information on a mobile device, e.g. due to the screen size pictures are too small.
- Security concerns: People perceive a booking via a mobile device to be generally less secure. Not only do they have security concerns with regards to the purchasing process, but also fear that technical issues could lead to problems. Such as the connection being interrupted mid-transaction. Others believe they might enter wrong information due to the touch screen and are later unable to go back or delete the information.
- Impractical: Most people prefer to save a booking confirmation on their desktop and print their reservation straight away.